Privacy Policy

1. Information We Collect

2. How We Use Your Information

We may use collected information to:

• Create and maintain your ViralKit account
• Provide and operate the Service
• Generate AI-powered content and videos
• Process your product URLs, descriptions, and uploaded demo videos
• Improve the functionality and performance of ViralKit
• Understand how users interact with the Service
• Provide customer support
• Process subscriptions and payments
• Send transactional and service-related communications
• Send product updates, announcements, and marketing communications
• Detect, prevent, and address abuse, fraud, security issues, or technical problems
• Maintain the security and reliability of the Service
• Comply with applicable legal obligations

3. AI Processing

ViralKit uses third-party artificial intelligence services to provide certain features.

Depending on the feature you use, information you provide may be sent to third-party AI providers for processing. These services may include:

• Google AI services
• OpenRouter and AI models made available through OpenRouter

Information sent to AI providers may include your product description, prompts, uploaded demo videos, and other content necessary to generate the requested output.

We use these providers to process data on our behalf as necessary to provide ViralKit's features.

You should not upload sensitive personal information or confidential information belonging to another person unless you have the right to provide that information for processing.

4. User Content

You retain ownership of the content you submit to ViralKit, subject to any rights necessary for us to operate the Service.

You grant ViralKit the limited permission necessary to store, process, transmit, and use your submitted content solely for purposes such as:

• Providing the Service
• Generating requested outputs
• Storing and displaying your content within your account
• Maintaining and improving the Service
• Preventing abuse and maintaining security

We do not claim ownership of your uploaded demo videos, product information, or generated content.

5. Cookies and Analytics

ViralKit uses cookies and similar technologies to operate the Service and understand how users interact with it.

We use PostHog for analytics, which may use cookies or similar technologies to collect usage information.

These technologies help us understand things such as which features are used, how users navigate the Service, and how we can improve ViralKit.

You may be able to control cookies through your browser settings. Disabling certain cookies may affect the functionality of the Service.

6. Communications

When you create an account or use ViralKit, we may send you transactional and service-related emails, including account notifications, security messages, billing-related communications, and important Service updates.

We may also send marketing and promotional communications about ViralKit.

You may unsubscribe from non-essential marketing communications where an unsubscribe option is provided. Transactional and essential service communications may still be sent when necessary to operate your account or provide the Service.

Email communications may be delivered using Resend, our third-party email service provider.

7. Third-Party Services

ViralKit relies on third-party providers to operate certain parts of the Service. These may include:

• Google for authentication and AI services
• OpenRouter for access to AI models
• Polar for payments and subscription billing
• PostHog for analytics
• Resend for email delivery

These providers may process information according to their own privacy policies and terms. We encourage you to review the privacy practices of third-party services you interact with through ViralKit.

8. Data Retention

We retain information for as long as reasonably necessary to provide the Service, maintain your account, comply with legal obligations, resolve disputes, enforce agreements, and maintain security.

You may permanently delete your ViralKit account through the available account deletion functionality.

When you permanently delete your account, we will delete or anonymize associated account information and user content within a reasonable period, except where certain information must be retained for legitimate legal, security, fraud-prevention, or accounting purposes.

Some information may also remain temporarily in backups before being automatically removed according to our backup and retention processes.

9. Account Deletion

You can permanently delete your ViralKit account.

Account deletion is intended to remove your account and associated data from the active ViralKit systems.

Because deletion may be permanent, you should ensure that you have downloaded or otherwise retained any content you wish to keep before deleting your account.

10. Data Security

We take reasonable technical and organizational measures to protect information handled through ViralKit.

However, no internet-based service, storage system, or method of electronic transmission can be guaranteed to be completely secure.

You are responsible for maintaining the security of your account and for protecting any credentials or access methods associated with your account.

11. Children's Privacy

ViralKit is not intended for children under the age of 13.

We do not knowingly collect personal information from children under 13. If you believe that a child has provided personal information to ViralKit, please contact us so that we can take appropriate action.

12. International Data Processing

ViralKit is operated from Sri Lanka, but our third-party service providers and infrastructure may process information in other countries.

By using ViralKit, you understand that your information may be transferred to and processed in countries other than the country where you live.

13. Your Privacy Rights

Depending on where you live, you may have certain rights regarding your personal information, including rights to:

• Access information we hold about you
• Request correction of inaccurate information
• Request deletion of your information
• Object to or restrict certain processing
• Withdraw consent where processing is based on consent
• Request a copy of certain information

Some rights may be subject to applicable legal limitations. You can also permanently delete your ViralKit account using the account deletion functionality provided by the Service.

14. "How Did You Hear About Us?"

ViralKit may ask you how you discovered the Service.

This information is used to understand which marketing channels and sources are bringing users to ViralKit and to improve our marketing and product strategy.

Providing this information is optional unless explicitly stated otherwise.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time as ViralKit evolves, our services change, or legal requirements change.

When we make changes, we will update the "Last updated" date at the top of this page.

Your continued use of ViralKit after an updated Privacy Policy becomes effective means you acknowledge the updated policy.

16. Contact

If you have questions about this Privacy Policy, your personal information, or your account, you can contact ViralKit through the contact information provided on our website.